PERSONQAL DATA

No personal data registered at Henne Kirkeby Kro’s Webshop will be transferred, sold or made available to a third party at any time. All information is stored in a secure fashion and can only be accessed by trusted staff at Henne Kirkeby Kro. If payment is made electronically, a safe encrypted method is used via the Webshop system. The shop system uses so-called cookies to control the contents of the shopping basket. A cookie is simply the term used for a file that is stored in your own computer.


When making a purchase, we ask you for your name, address, telephone number and e-mail address. This information is exclusively used for dealing with your order. The information is transmitted and stored electronically in an encrypted form and kept for five years. The actual ‘contract’ (purchase agreement) is not stored at Henne Kirkeby Kro in a way that enables you to log in at a later date and view/change your status.

In addition, we register the IP address from which a purchase is made. This information is not normally used in any way but may be accessed in a police inquiry. The police are informed of all false orders!

You can also opt to have your e-mail address included on a mailing list at Henne Kirkeby Kro and receive regular news and other information from Henne Kirkeby Kro. This service is available at the bottom of Henne Kirkeby Kros’ website, and you can subscribe and unsubscribe at any time.

In accordance with the Danish Act on the Processing of Personal Data, we provide registered information on demand and, if so requested, can erase data to the extent desired. We refer to our privacy policy, which you may read here.

 

PAYMENT


Henne Kirkeby Kro accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Maestro, MasterCard, JCB, Diners and American Express. Your card details will be encrypted and sent straight to the bank using a secure transfer (SSL). The amount will not be debited from your account until the gift voucher is sent. Henne Kirkeby Kro’s Webshop encrypts all card details using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorized person can read your card number or other information during the transaction using the PBS card platform.

 

CASHING OF A GIFT VOUCHER

Gift vouchers from Henne Kirkeby Kro may be used as full or partial payment of services from Henne Kirkeby Kro. Additionally, Henne Kirkeby Kro gift vouchers may be used on Restaurant Kong Hans Kælder, Copenhagen. It is important to note that the original gift voucher always must be returned when used as settlement of any services. This applies for use both at Henne Kirkeby Kro or Kong Hans Kælder.  Lost gift vouchers cannot be replaced.


DELIVERY

 

Gift vouchers for delivery within three days (Mon–Fri) must be ordered before 12 noon. There is no delivery at weekends or on public holidays. Henne Kirkeby Kro uses Post Nord) for delivery to the recipient. On-time delivery is subject to Post Nord observing next-day delivery. Should any delay arise at Post Nord, this will delay delivery to a corresponding extent with regard to the desired delivery date. Henne Kirkeby Kro cannot be held responsible for delays at Post Nord.

Orders are expedited as soon as possible. Immediately following your purchase, you will receive an email confirming your order. All articles are mailed soonest possible through Post Nord. Postage is in addition to your purchase amount and will be drawn from your account at the same time as the payment for the article(s). If you have any questions, please contact Henne Kirkeby Kro using the mail address gf@faenoe.dk or call + 45 76 31 00 90.

When you receive the purchased gift vouchers or articles, it is important to check that you have received what you ordered.

In case you haven’t received the ordered gift voucher within a week, we ask you to contact our webshop service at phone + 45 76 31 00 90. You can only redeem an original gift voucher and thus not a copy of a gift card nor a print of the purchase order. The buyer himself is responsible for receipt of the ordered.

DELIVERY AREA

Henne Kirkeby Kro also delivers to the Faroe Islands and Greeland, however at increased postal rates submitted by Post Nord.


RIGHT TO COMPLAIN

Unless otherwise agreed, you have a 2 years’ warranty on articles purchased through Henne Kirkeby Kro’s web shop. The 2-year-period runs from the date delivery is made. In case you discover discrepancies or shortcomings on your purchase, or does the delivery not correspond to your ordering, please contact Henne Kirkeby Kro at gp@faenoe.dk or phone + 45 76 31 00 90 within a reasonable time following your observation.

In the event of errors, defects or lack of delivery, please contact:

 

Henne Kirkeby Kro

c/o Fænø Gods
Oddevejen 6
5500 Middelfart
E-mail: gp@faenoe.dk

Phone: 76 31 00 90

 


Please note that lost gift vouchers cannot be replaced.

 

RIGHT OF CANCELLATION:

 

Private customers have a 14 days’ right of full return relating to orders purchased through Henne Kirkeby Kro’s webshop. This right takes effect from the time delivery is made to you. The article(s) must be handed over to Post Nord or an equivalent freight carrier no later than 14 days after receipt, and postal costs are at your expense. The article(s) must be returned in the exact same condition as received with unbroken plastic foil.

Likewise, there is a 14-days’ right of return on gift vouchers, calculated from the day they are received. If you choose to cancel a purchase, simply return the gift voucher in the same condition and quantity as you received. Once the item has been received in return and approved, the purchase price will be refunded to your account within a few days. You must pay the postage to return the item yourself.


Gift vouchers cannot be refunded after the 14 days of revocation.

Address for returns is the following:

Henne Kirkeby Kro

c/o Fænø Gods

Oddevejen 6,

5500 Middelfart

Denmark

 

LIMITATION OF LIABILITY AND RESERVATIONS

In order to make purchases from Henne Kirkeby Kro’s web shop, you must accept our terms of trade. Henne Kirkeby Kro cannot be held responsible for potential delays with Post Nord. Henne Kirkeby Kro cannot guarantee that the web shop always will be fully functional and faultless nor can Henne Kirkeby Kro be held responsible for possible consequences from using the web shop such as problems occurring with internet access, outdated computers or lack of updated programs.

AGE

You must be no less than 18 years of age in order to purchase items from the Henne Kirkeby Kro web shop. When ordering items or offers on this web shop, you concurrently confirm that you are 18 years or older.

APPLICABLE LAW AND VENUE

Any dispute about trading through the web shop of Henne Kirkeby Kro and the associated terms will be settled following Danish laws in the Danish courts of law.